Can it handle missed and after-hours calls?

Yes. Diligentic configures it for after-hours, overflow, or any call window you choose. The schedule, questions, and escalation rules are built around how your business already works.

Which systems can it connect to?

It connects with your business phone system, CRM, field-service software, scheduling or dispatch tools, spreadsheets, and internal APIs where access allows.

What happens when a caller needs a person?

Human handoff rules are built into every workflow. If a call falls outside the approved path, it can be routed, flagged, or scheduled for follow-up based on the process confirmed during the audit.

How does a business get started?

Start with a short discovery call. If it's a fit, Ajay visits your Calgary office for a free workflow audit to review your current call process, systems, and the best first workflow to build.

An AI Receptionist For Contractors That Answers Missed And After-Hours Calls, Without Adding Office Paperwork.

The AI Receptionist answers routine, missed, and after-hours calls within the agreed coverage, captures caller and job details, flags urgent jobs, and gives your team a clear next step.

Incoming service callAnswered

1. Caller intake

The AI Receptionist collects the caller's name, contact details, service address, reason for calling, and urgency level

2. Job record

The AI Receptionist organizes the details for your office or dispatch team.

3. Human follow-up

The team receives a clear record and handles the next action.

From A Ringing Phone To A Structured Job Record.

The AI Receptionist handles every repeatable intake step, while your team keeps control of exceptions, scheduling decisions, and customer follow-up.

Approved questions guide each configured callHuman handoff rules stay in place

Manual intake

Each call creates a chain of manual handoffs across the office.

Return missed calls

Capture notes by hand

Re-key notes into the system

Connected intake

Routine intake moves from answer to handoff in one guided flow.

Answer with an approved call path

Validate details with the caller

Deliver one structured record

Real Demo Recording

See A Roofing Call Answered And Logged.

Watch the AI Receptionist answer a real inbound call, gather job details, and prepare a record for follow-up.

AI Receptionist DemoYouTube

Demo disclosure: Summit Peak Roofing is a fictional demo company, not a Diligentic client. This recording demonstrates capability; it is not a case study or a claim of measured client results.

Who It Is For

Built For Service Businesses Where A Missed Call Can Mean Missed Work.

This fits your business if you get repeat questions across calls, miss calls after hours, and want a clear handoff to your team. The strongest use cases are service requests, estimate calls, emergency triage, booking questions, and follow-ups that currently depend on whoever is available to answer the phone.

Roofing Companies

Capture roof leak calls, storm-damage questions, inspection requests, and estimate enquiries before they turn into missed opportunities. The AI records the caller, address, roof issue, urgency, and preferred follow-up path for the office team.

HVAC Businesses

Handle no-heat, no-cooling, maintenance, replacement, and after-hours service calls with a consistent intake path. Urgent calls can be flagged for the right person while routine requests are logged for scheduling.

Plumbing Businesses

Collect details for leaks, clogged drains, hot water issues, fixture work, and emergency plumbing requests. The workflow gathers the service address, issue type, access notes, and next step before your team books the job.

Electrical Contractors

Standardize intake for service calls, panel upgrades, troubleshooting, lighting work, and estimate requests. Each call is logged with the work type, location, safety notes, and follow-up action your office needs.

Lawn & Snow Care

Take seasonal booking calls, snow removal questions, property service requests, and repeat maintenance enquiries with the same intake flow. The AI logs property details, timing needs, access notes, and the next action before your crew schedules the job.

Call-Heavy Service Teams

Handle repeat questions, booking requests, estimate enquiries, status updates, and simple follow-ups without pulling the team away from higher-value work. The AI keeps intake consistent and sends unclear or important calls to a person.

Manual Process Replaced

Replace Scattered Call Notes With One Intake Workflow.

The AI Receptionist handles the repeatable steps. Your business keeps control of scheduling, dispatch, and exceptions.

Manual Call Intake

A call reaches the business during a busy or after-hours period
Someone answers or returns the call when available
Someone writes down caller and job details by hand
Someone re-enters the same details into the office system
The request goes to scheduling, dispatch, or follow-up

Connected Call Intake

The AI Receptionist answers within the agreed call window
It follows the approved greeting and intake questions
The AI captures caller, service address, and job details
The AI adds the record to your connected system
The team receives the next action or human handoff flag

What starts the workflow

A routine, overflow, missed, or after-hours call reaches the configured phone path. The rules decide whether the AI answers, routes, or flags the call for a person.

What gets captured

Caller name, phone number, service address, issue type, urgency, preferred timing, and any notes your team needs before scheduling or follow-up.

What the team receives

A structured call record in the approved system, plus a clear next action such as book, review, dispatch, call back, or escalate.

Systems It Can Connect To

Fit Call Intake Into The Tools Already Used By The Business.

The audit reviews your tools and APIs, then approves the exact workflow to connect.

Business Phone Systems

Works with your existing phone or VoIP setup.

CRM

Creates or updates caller and lead records in your CRM.

Field-Service Software

Sends intake details straight into your office and field-service tools.

Scheduling & Dispatch

Prepares dispatch details for your team to confirm and schedule.

Team Notifications

Alert the right person when a call needs review or follow-up.

Sheets & Tables

Log structured call details in a simple shared record.

Custom APIs

Connects your internal tools when API access allows.

Email & Messaging

Sends call summaries and follow-up alerts to the right inbox or channel.

FAQ

Frequently asked questions

Clear answers about the demo, integrations, human handoff, and first step.

It answers routine inbound calls using an agreed call flow, captures the caller and job details the business needs, and records the next step for the team to review or action.

Workflow Audit Path

Start With The Call Workflow Worth Improving.

The short discovery call is the first step. If there is a fit, Ajay books the free workflow audit after that call.

Book A Call

What the workflow audit reviews

The current call and handoff process
Missed, overflow, and after-hours call patterns
The phone, CRM, scheduling, or dispatch tools involved
The recommended first call workflow to build
The exact intake questions callers should answer
The handoff rules for urgent, unclear, or high-value calls
The test calls needed before the workflow goes live