Privacy Policy

When you visit our website, we may collect certain information automatically to help us understand how users interact with our platform and to improve overall functionality. This information may include your IP address, browser type, device information, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.

In addition, we may collect personal information that you voluntarily provide when you fill out forms on our website, including our contact form, project estimate form, and consultation booking. Such information may include your name, email address, phone number, company name, project details, estimated budget, and any other details you choose to share.

Our website also features a contact prompt that may appear after a short period of browsing or when you navigate away from the page - any information you submit through this prompt is collected and handled in the same manner as our other forms.

The information we collect is used primarily to operate and maintain our website, provide services, and improve user experience. We may use your information to respond to inquiries, process requests, communicate updates, and provide relevant information about our services.

Additionally, we may analyze user behavior to enhance website performance and develop better solutions tailored to user needs. We do not sell, rent, or trade your personal information to third parties for marketing purposes, and we ensure that any use of your data is aligned with legitimate business needs and legal requirements.

We respect your privacy and only share your information in limited circumstances. This may occur when required by law, when necessary to protect our rights or comply with legal processes, or when working with trusted service providers who assist us in operating our website and delivering services. These third parties are obligated to keep your information secure and use it only for the purposes for which it is shared.

We work with third-party service providers in the following categories, each of whom may process your personal data on our behalf:

• Analytics providers - used to collect and analyze website usage data, including page views, session duration, and user interactions, to help us improve our website.

• Live chat providers - used to facilitate real-time support on our website. If you engage with our live chat, your messages and basic visitor information may be processed by this provider.

• Email delivery providers - used to process and send transactional emails when you submit a contact or project inquiry form.

• Appointment scheduling providers - used to facilitate consultation bookings. If you book an appointment through our website, your name, email address, and scheduling details are processed by this provider.

• Messaging platforms - our website includes a direct messaging link to a third-party messaging platform. If you choose to initiate contact through it, your messages are processed by that platform under their own privacy policy.

Each of these providers maintains their own privacy policies governing how they handle data. We encourage you to review the privacy policy of any third-party service you interact with through our website.

Our website uses cookies and other tracking technologies to enhance user experience and gather insights into how our website is used. Cookies are small text files stored on your device by your browser.

We use the following categories of cookies:

• Analytics cookies - help us understand visitor behavior, traffic sources, and how users navigate our website, so we can improve its performance.

• Functional cookies - used to remember your preferences and enable features such as live chat across pages.

You have the option to disable cookies through your browser settings. However, doing so may affect certain features and limit your experience on our website.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include secure servers, encryption protocols, and restricted access to sensitive data.

We take data security seriously and apply industry-standard measures to keep your information protected. As with any online service, transmissions over the internet carry inherent risks, but we are committed to minimizing them and handling your information with care.

Our website may contain links to external websites for your convenience or additional information. Please be aware that we are not responsible for the privacy practices, content, or policies of these third-party websites. We recommend reviewing their privacy policies before providing any personal information, as their practices may differ from ours.

We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that such information has been collected without parental consent, we will take immediate steps to remove it from our systems. Parents and guardians are encouraged to monitor their children's online activities to ensure their safety.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the following rights with respect to your personal information:

• Right of access - you may request a copy of the personal information we hold about you.

• Right to correction - you may request that we correct any inaccurate or incomplete information we hold about you.

• Right to withdrawal of consent - you may withdraw your consent to our collection or use of your personal information at any time, subject to legal or contractual restrictions.

• Right to deletion - you may request that we delete your personal information where it is no longer necessary for the purposes for which it was collected.

To exercise any of these rights, please contact us at hello@diligentic.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Information submitted through our contact and project estimate forms is retained for up to 24 months to allow us to follow up on inquiries and maintain business records.

Analytics data collected through our analytics providers is managed according to each provider's data retention settings, configured to the minimum period necessary for our analytical purposes. You may request earlier deletion of your personal information by contacting us at hello@diligentic.com.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and continued use of our website after such changes indicates your acceptance of the revised policy. We encourage users to review this page periodically to stay informed about how we are protecting their information.