We help Calgary teams keep software stable, secure, monitored, updated, documented, and ready for daily use, with practical support for incidents, patches, performance, recovery, and long-term improvement.






120+ Software Developed for the100+ Happy Clients
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CustomerSatisfaction
Support and maintenance should reduce operational stress, not create vague monthly activity. We review how your software runs, how issues are reported, how updates are released, how access is managed, and what happens when something fails.The goal is faster issue resolution, safer updates, clearer monitoring, better documentation, stronger security, and support routines your business can trust. Where AI helps, we use it for log summaries, anomaly spotting, incident notes, checklist coverage, and fix prioritization, while people make production, security, access, and customer-impact decisions.
8+
Years In Industry
80k+
Tasks Completed
100+
Projects Delivered
Faster Issue Resolution
Clear support channels, triage routines, logs, and incident notes help your team understand what broke, what was fixed, and what needs follow-up.
Safer Updates
Patches, upgrades, configuration changes, and production fixes are planned, tested, documented, and released with rollback steps where appropriate.
Better Visibility
Monitoring, alerts, dashboards, regular reviews, and monthly summaries make uptime, performance, errors, and risk easier to track.

We audit, monitor, patch, improve, secure, document, and support software systems your business depends on. The work focuses on reliability, issue response, safer updates, Cyber Essentials readiness, performance, recovery, and long-term maintainability.We work inside client-owned repositories, hosting accounts, support tools, documentation, monitoring systems, and project spaces where possible, then keep the setup understandable for your internal team or future providers.
Software Health Audit
We review your application, hosting setup, dependencies, logs, backups, monitoring, access, release process, known bugs, and user pain points. The audit gives your team clear priorities, risk areas, and practical maintenance steps before deeper changes begin.
Bug Fixes & Issue Support
We investigate reported issues, review logs, reproduce bugs, apply fixes, and communicate progress through agreed support channels. The goal is to reduce repeat incidents, protect user experience, and keep your team informed without technical guesswork.
Updates, Patches & Version Upgrades
We plan and apply security patches, framework updates, dependency upgrades, certificate renewals, and version migrations in controlled phases. Changes are tested before release, documented clearly, and scheduled around business impact where possible.
Monitoring & Incident Response
We set up or improve uptime checks, error tracking, logs, dashboards, alert routing, and incident summaries. AI can help identify unusual patterns and summarize failures, while engineers confirm impact, root cause, and the right fix.
Security, Access & Compliance Readiness
We review who has access, how passwords and keys are stored, how production changes are approved, and whether patching, firewall rules, malware protection, secure configuration, and documentation support Cyber Essentials readiness. This is framed as alignment and evidence preparation, not certification.
Managed Maintenance & Documentation
We provide ongoing support for fixes, releases, monitoring reviews, regular cost reviews where hosting is involved, documentation updates, backup checks, and improvement planning. Your team keeps ownership while getting steady technical care.
Need Support & Maintenance Consulting Services?
Get practical guidance before recurring issues, patches, upgrades, monitoring gaps, security risks, or handover problems become expensive. We review the current setup and define a useful first support phase.

Common support and maintenance problems we solve with practical monitoring, issue response, patching, security review, documentation, recovery planning, and managed care.
1
Recurring Bugs & Slow Fixes
When the same issues keep returning, users lose confidence and internal teams spend too much time chasing symptoms. We triage problems, review logs, fix root causes, and document what changed.
2
Downtime During Busy Periods
Traffic spikes, launches, seasonal demand, and urgent updates can expose weak points. We improve monitoring, capacity planning, deployment checks, stress testing, and recovery steps before pressure is highest.
3
Outdated Software & Dependencies
Old libraries, unsupported versions, expired certificates, and delayed patches increase risk over time. We plan updates in controlled phases so systems stay safer without disrupting daily work.
4
Security & Access Gaps
Shared passwords, broad access, missing audit trails, and unclear production permissions create avoidable risk. We help tighten access, secrets handling, environment separation, and change tracking.
5
Poor Visibility & Handover
Support is harder when incidents, releases, environments, and known issues are not clearly documented. We keep runbooks, change notes, monitoring summaries, and handover details current.
Clear steps that guide our support and maintenance process from audit to long-term improvement.
We learn how your software is used, who depends on it, where issues appear, which systems are business-critical, and what support expectations already exist.
We review code health, hosting, logs, monitoring, dependencies, backups, permissions, known bugs, documentation, and recent incidents to find the highest-risk gaps.
We define the maintenance rhythm, support channels, priority levels, release windows, monitoring needs, documentation updates, and first useful improvement phase.
We resolve priority bugs, apply updates, clean up risky configuration, improve repeatable deployment steps, and share clear notes about what changed.
We tighten access, patch vulnerable components, review keys and passwords, separate environments, improve audit trails, and support Cyber Essentials-aligned readiness where needed.
We test fixes, updates, rollback paths, backups, permissions, performance, stress testing scenarios, and core workflows before important production changes.
We coordinate rollout timing, production checks, release notes, stakeholder updates, monitoring watch periods, and rollback decisions with your team.
After release, we keep reviewing incidents, performance, costs, monitoring gaps, documentation, security updates, and improvement priorities as the system changes.

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What you can expect:
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Confidential inquiry
NDA available on request
Call us
+1 (825) 760 1797
hello[at]diligentic[dot]com
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Answers to common questions about support plans, maintenance, patches, monitoring, Cyber Essentials readiness, incidents, ownership, documentation, security, performance, and long-term software stability.
A support and maintenance plan can include health checks, bug fixes, security patches, dependency updates, monitoring, backup checks, incident response, performance review, documentation updates, and regular status reporting. The exact plan depends on your system, traffic, risk level, support hours, and business priorities.
Mobile App Development
We build iOS and Android apps with offline workflows for field and operations teams.
Native and cross-platform builds
Offline data sync
Camera, GPS, barcode integrations
Play Store & App Store deployment
Web App Development
We deliver dashboards, portals, and workflows using Next.js, React, and Node.js.
Custom dashboards and portals
User access roles and notifications
Integrations and API performance
Reports and analytics
Website Design And Development
We build fast, secure websites with SEO, analytics, and marketing tools.
WordPress and static site builds
Custom themes & SEO practices
Performance and speed optimization
Domain and hosting setup
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